Legal

Terms of use

Last updated: 31 May 2026 · Version 1.0

These Terms of Use ("Terms") govern access to and use of the Headsum application, website, software, and related services (the "Service"). The Service is operated by Get Velp Limited, a company registered in England and Wales (Co. No. 15905887), with its registered office at 30-32 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4SH.

By creating an account, downloading the application, starting a subscription, or using the Service, you agree to be legally bound by these Terms. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation. If you do not agree, you must not use the Service.

Headsum is intended for business and professional use. Nothing in these Terms limits or excludes rights that cannot be limited or excluded by law, including mandatory consumer rights.

1. Key terms

— "Account" — an account created to access or use the Service

— "AI Output" — any transcript, answer, card, summary, insight, note, score, recommendation, or other output generated by or through the Service

— "Customer" or "you" — the individual or organisation that accesses or uses the Service

— "Customer Content" — audio, speech, transcripts, uploaded documents, playbooks, decks, CRM content where enabled, prompts, notes, AI Outputs, and other material provided to, captured by, or generated through the Service

— "DPA" — the Headsum Data Processing Agreement that applies where Get Velp processes Customer Personal Data as processor on behalf of a Customer

— "Participant" — any person whose speech, contribution, image, name, contact details, or other personal data is captured or processed in connection with a meeting where the Service is used

— "Subscription" — a paid recurring subscription to the Service

2. Eligibility and authority

You must be at least 18 years old and capable of entering into a legally binding contract. The Service is not directed at anyone under 18. If you use the Service for an organisation, you confirm that you are authorised to accept these Terms on its behalf and to use Customer Content in the Service.

3. The Service

Headsum provides AI-assisted transcription, live decision support, sales coaching, meeting insights, summaries, and related functionality from meeting audio and uploaded Customer Content. It does not replace professional judgement and does not provide legal, financial, medical, employment, or other professional advice.

We may improve, update, modify, suspend, or discontinue features from time to time. Where a change materially reduces paid functionality, we will provide reasonable notice where practical, unless the change is required urgently for security, legal, or operational reasons.

4. App licence and Apple terms

Where the Service is downloaded, accessed, or subscribed to through the Apple App Store, the licence granted is a limited, non-exclusive, non-transferable licence to use the application on Apple-branded products you own or control, as permitted by the applicable App Store usage rules.

These Terms are between you and Get Velp, not Apple. Get Velp, not Apple, is responsible for the Service, its content, maintenance, support, and any claims relating to it. Apple has no obligation to provide maintenance or support for the Service.

You must comply with applicable third-party terms. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government prohibited or restricted party list. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce its terms against you.

5. Accounts and security

Access to the Service is provided through third-party authentication. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. You must notify us promptly of any suspected unauthorised access or security incident.

We may suspend or restrict access where we reasonably believe an Account has been compromised, is being misused, or creates a security, legal, or data-protection risk.

6. Recording, meeting notice, and participant consent

The Service captures and processes meeting audio and related communications. Laws on recording, monitoring, transcription, and analysis of communications differ between countries and may differ by sector or type of communication.

Before using the Service in any meeting, you must ensure that each Participant has been clearly informed that Headsum will be used and that audio, speech, and related meeting content may be captured, transcribed, analysed using AI, and used to generate outputs. You are responsible for obtaining any consent, lawful basis, or permission required by applicable law.

You must not use the Service for covert recording or monitoring, unlawful surveillance, or any recording or processing you are not legally authorised to carry out.

Get Velp is not responsible for your failure to notify Participants, obtain required consent, establish an appropriate lawful basis, or comply with applicable recording, monitoring, or data-protection law.

7. Data protection and roles

For personal data in Customer Content — including Participant audio, transcripts, summaries, insights, and uploaded documents — the Customer acts as controller and Get Velp acts as processor. Get Velp processes that data only on the Customer's documented instructions, subject to the DPA.

The DPA forms part of these Terms. If the DPA conflicts with these Terms on processor data protection obligations, the DPA prevails for that processing.

Get Velp acts as an independent controller for limited operational data as described in the Privacy Policy. We do not use Customer Content to train, fine-tune, or improve any AI or machine-learning models unless expressly agreed in a separate written agreement with the Customer.

8. Customer Content and licence

You retain ownership of Customer Content. You grant Get Velp a limited, non-exclusive, worldwide licence to host, copy, transmit, process, and use Customer Content solely as necessary to provide, secure, support, and operate the Service. This licence does not permit AI model training, advertising, or sale to third parties.

You must have all rights needed to provide Customer Content to the Service and must not upload content that infringes rights, breaches confidentiality duties, or violates law.

9. AI Outputs

AI Outputs are generated automatically and may be inaccurate, incomplete, misleading, delayed, or unsuitable. You remain responsible for checking AI Outputs before using or sharing them and for all decisions based on them.

AI Outputs are not authoritative records of a meeting. You must not use AI Outputs as the sole basis for decisions that have legal, financial, employment, health, or similarly significant effects on individuals.

10. Acceptable use

You must not use the Service to:

— Violate any law, regulation, contract, privacy right, data-protection right, or intellectual-property right

— Record, monitor, or process communications without required notice, consent, lawful basis, or authority

— Conduct covert surveillance or workplace monitoring outside lawful and transparent controls

— Upload or process unlawful, harmful, discriminatory, defamatory, infringing, or malicious content

— Intentionally upload special-category or highly sensitive personal data unless legally authorised with appropriate safeguards

— Attempt to gain unauthorised access to the Service, accounts, systems, models, prompts, or data

— Probe, scan, reverse engineer, decompile, or scrape the Service, underlying models, or security controls

— Use the Service to develop or benchmark a competing product except as permitted by law

11. Integrations and third-party services

The Service may allow you to connect third-party services, including CRM systems. You are responsible for ensuring that Customer Content may lawfully be transferred to and processed in the destination system. Third-party services are governed by their own terms and privacy notices.

12. Subscriptions, billing, cancellation, and refunds

Where a paid Subscription is sold through Apple In-App Purchase, payment, renewal, cancellation, and refund handling are managed by Apple under Apple's applicable terms. Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Manage or cancel through your Apple ID account settings.

If you purchase through another authorised route — such as a separate order form, invoice, or enterprise agreement — the terms in that agreement apply.

Nothing in these Terms affects any statutory cancellation or refund right that cannot be limited or excluded by law.

13. Fair use and trials

Where a free, trial, beta, or limited tier is offered, it is provided for reasonable use and may be subject to feature, usage, time, or data limits. We may limit, throttle, suspend, or withdraw free or trial use to protect the Service or prevent abuse. Where reasonable, we will attempt to contact you first.

14. Availability, support, and maintenance

The Service is provided on an "as is" and "as available" basis. We aim for reliable availability but do not guarantee uninterrupted or error-free access. Support requests should be directed to compliance@headsum.com. Apple has no obligation to provide support or maintenance for the Service.

15. Security

We use appropriate technical and organisational measures to protect the Service and personal data. No system can be guaranteed completely secure. You are responsible for using the Service securely, managing access to your Account, protecting exported content, and following your organisation's security policies.

16. Suspension and termination

We may suspend, restrict, or terminate your access where you materially breach these Terms, create a security, legal, or data-protection risk, misuse the Service, or where required by law or a third-party platform. Where reasonable and lawful, we will give notice before doing so.

You may stop using the Service at any time and close your Account through the available account or support process. Cancellation of a paid Subscription purchased through Apple must be managed through your Apple ID account settings.

On termination, your right to use the Service ends. Provisions that by their nature should survive termination will do so, including data protection, Customer Content, AI Outputs, acceptable use, intellectual property, liability, and governing law.

17. Intellectual property

Get Velp and its licensors own all rights in the Service — including software, design, interfaces, workflows, models, prompts, and documentation — excluding Customer Content. Except for the limited licence expressly granted in these Terms, no rights are transferred to you.

18. Confidentiality

Each party may receive non-public information from the other in connection with the Service. Each party must use reasonable care to protect confidential information and must not use or disclose it except as necessary to perform or receive the Service, comply with law, or exercise rights under these Terms.

19. Warranties and disclaimers

To the maximum extent permitted by law, the Service is provided without warranties not expressly stated in these Terms. We do not warrant that the Service will be uninterrupted, error-free, or suitable for any particular purpose. We do not warrant that AI Outputs will be accurate, complete, or reliable. You are responsible for verification and professional judgement.

20. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability that cannot be excluded or limited by law.

For business or professional use, and subject to the above, Get Velp is not liable for indirect, incidental, consequential, special, or punitive loss — including loss of profits, revenue, data, goodwill, or losses from reliance on AI Outputs or transcription errors.

For business or professional use, Get Velp's total aggregate liability in any 12-month period is limited to the greater of amounts paid for the Service in that period or £100. If you use the Service as a consumer, these limitations apply only to the extent permitted by mandatory consumer law.

21. Indemnity

For business or professional use, you agree to indemnify and hold harmless Get Velp against claims, liabilities, damages, losses, and reasonable expenses arising from your misuse of the Service, breach of these Terms, unlawful Customer Content, infringement of third-party rights, or failure to notify Participants or obtain required consent or lawful basis.

22. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will give reasonable notice by email, in-app notice, or website notice. Continued use after updated Terms take effect constitutes acceptance, except where law requires a different process.

23. General

— Entire agreement — these Terms, together with the Privacy Policy, Cookie Policy, DPA where applicable, and any separate written agreement, form the full agreement between you and Get Velp

— Severability — if any provision is invalid or unenforceable, the remaining provisions continue in force

— Assignment — you may not assign these Terms without our prior written consent; we may assign in connection with a merger, acquisition, or restructuring

— No waiver — failure to enforce a provision is not a waiver of the right to enforce it later

— Third parties — except for Apple as a third-party beneficiary under section 4, these Terms do not create rights for any third party

— Notices — notices to us should be sent to compliance@headsum.com

24. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Subject to any mandatory rights you have as a consumer, the courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms or the Service.

25. Contact

Questions, complaints, support requests, or claims: compliance@headsum.com

Get Velp Limited, 30-32 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4SH.

Questions? compliance@headsum.com